Contact ConnectiveNet

Use the “Forgot password?” link on the sign-in page. You'll get a reset email within a couple of minutes. If nothing arrives, check spam or write to us — we can verify your account manually.

Email us from your account's registered address. We'll confirm your identity and remove your account, profile, notes, and message history within 30 days.

Yes — create an account and submit an institution from the Institutions tab. Approval usually takes one to three business days; we may ask for proof of legitimacy for restricted events.

Email changes go through support so we can verify both addresses belong to you. Write to us from your current registered email and tell us the new address you'd like to use — we'll send a confirmation link to the new inbox before switching it over. We don't allow self-serve email changes because the email is also your sign-in identity.

Make sure your screen brightness is turned up and the code fills most of the scanner's frame. If it still won't scan, regenerate the code from your profile (this rotates the token) or share your profile link directly. Codes also expire when you update your handle, so a fresh one always works.

Only you. Notes are private to your account and are never shown to the person you're writing about, even if you're mutually connected. We use them only to power your own search and recall — nothing is shared, sold, or surfaced to others.

Confirmations are emailed the moment the host scans your QR. If it's been more than a few minutes, check spam, then check that the event still shows as “Attending” on your dashboard. If the status is right but no email arrived, write to us with the event name and date.